Terms and Conditions

General Rental Terms


1.- Defenition and general priciples
2.- Prerequisites: What do you need in order to rent a wireless device?
3.- The device: Condition, use, breakdown assistance and maintenace/mechanical problems
4.- Rental period
5.- Rates / Terms of payment
6.- Insurance
7.- Data protection law

1.- Defenition and general priciples
“You” are the customer who signed the rental agreement and who is entitled to use the wireless devices & accessories.“Soowifi” is the owner of the equipment.“Device” is the Wireless Modem rented to you for the agreed duration of the rental period as pr. agreement and will include all parts and accessories fitted to it at the commencement of the rental.“No return or damage” is the no return or damage occurring to the device (including accessories, screen, ports, battery, SIM card, charger, cover).

2.- Prerequisites: What do you need in order to rent a wireless device?
You must hold and produce a valid Identity card or valid passport where the rental takes place. This ID document must be written in English language or with explanations in English.About rental the deposit. The authorized credit card provided must have available credit limit, as minimum an equal amount at the market value (at the country of rental) of the rented device at the time of the event rental deposit.Please note that Soowifi accepts major credit cards, it’s advisable to verify in advance the acceptance of a given card. Credit cards are accepted to the limits authorised by the credit card company.

3.- The device: Condition, use, breakdown assistance and maintenace/mechanical problems
3.1 Condition of the devices.A description of the condition of the device will be given to you at the same time as the rental agreement.Before leaving the rental location, you are required to check the condition of the device. Where an apparent defect is found which is not already listed in the document, you must immediately inform the Soowifi employee in the place where the device is collected,  in order to proceed with a joint-examination of the device. All markings or damages must be recorded either in writing or in a drawing before the rental commences.In the case of any damage, scratches or other, the amendments must be made to the document and duly countersigned by both parties.If the amended document is not countersigned by both parties, the condition of the device will be as set out in the document given to you with the rental agreement and it will be considered that you received the device in proper working condition.You will return the device in the same condition as it was provided at the start of the rental. You are responsible for any repair or refurbishment costs and these will be added to the cost of the rental.3.2 Use of the deviceThe device must not be used by anyone other than you and your family.You must take care of the device, keep it in good and condition. Soowifi requires refunds for any costs or repairs Soowifi might incur from the clients, in case of damages or faults.The device can be provided to you with a required setup You must return the the device with the same setup/software. Any other software or cost is not included in the rental agreement.strongly recommends that you carefully read this information available at the web page www.soowifi.comIn particular, you must not use the device under any of the following conditions or for any of the following purposes:
– In water or in very damp circumstances,
– Close to inflammable or dangerous goods, as well as toxic, corrosive, radioactive or other harmful substances,
– Carry anything which, because of its smell or condition, harms the device or causes Soowifi to lose time or money before it can rent the device out again,
– Connect any accessory (subject to prior authorisation by Soowifi), unless supplied by Soowifi,
– re-rent to or use by other persons,
– conduct illegal activities or cause damage to equipment, personnel, loss of software or violate the SAFETY of any software or brand.
–  Intentionally commit any offence.You will be liable for any offence committed during the rental period which relates in any way to your use of the device, as if you were the owner. Upon the request of the Police or any official body, Soowifi may have to transfer your personal data. Such transfer will be done in accordance with the data protection Laws of Turkey.3.3 Maintenance ProblemsWhen the rental starts, the device will be fit for normal use. If it is not, or if it unfit for normal use during the rental because of any problem or accident, you must inform a Soowifi by telephone the contact number on the rental agreement. In such a case, Soowifi will have the following choices:Replacing the deviceCancelling the rental agreement.Soowifi is not liable to pay any maintenance or purchase of accessories associated with the equipment during the rental period. Soowifi only, is authorized to purchase accessories associated with the rented equipment.Fees and expenses of any repair undertaken by you will not be reimbursed to you.You must inform Soowifi, of all accidents, damage, problem or malfunction of the device, even those which may already have been repaired, when you return the device. You will remain liable for any damages to Soowifi.Neither Soowifi nor its directors, officers or employees will be liable to you for any loss or damage (including but not limited to loss of profit or earnings…) nor, to the extent permitted by the Law, for indirect consequential damages whether your action is based on contract or in tort.3.4 Breakdown AssistanceFor the length of the rental, as agreed with Soowifi, you have the benefit of a Whatsapp or live chat Assistance Service. If required, this service can be contacted by writing on the whatsappor live chat on the rental agreement.

4.- Rental period
4.1  Principle and CalculationYou undertake to return the device to Soowifi at the agreed return location, on the date and at the time indicated on the rental agreement.The maximum duration of a rental is 30 days continuously. Should you need an extended period of 30 days, you must have explicit approval to that effect and a signed contract respectively. The rental duration is calculated on the basis of  individual periods of 24 hours, starting from the time the device is made available. However, a 30 minute grace period is applied at the end of the rental before the start of a new 24-Hour period.In case of you return the device to any other Soowifi rental location than the agreed location you need  have explicit approval from Soowifi to that effect or repatriation costs will be charged to you.
4.2  Extension of the Original Duration of the Rental Should you wish to keep the device for a period longer than that originally set out in the rental agreement, you must first contact Soowifi by whatsapp in order to extend the duration of the rental agreement (may require you to come in person to a Soowifi location or confirm this on the web site www.Soowifi.com).
4.3 Delivery and Collection TermsYou must check at the time of reservation.When you return the device, or leave the device for Soowifi to collect (only, if Soowifi has accepted arrangements to that effect),  Soowifi must be informed of the details: the date, time of return and place. When returning the device, in a manner undisclosed in the rental agreement, you might be subject to additional fees and/or conditions from Soowifi.Should Soowifi request the rented device be returned to Soowifi, you must do so immediately. Subsequent charges will apply, should disputes not be resolved.
4.4 End of RentalThe end of the rental is defined by the return of the device at the agreed Soowifi location. This must be done to an authorized employee, hotel staff or others (as pr. pre-signed and agreed upon location) who can present a Soowifi company card as proof of authorization.The device must be returned with all accessories rented. Should that not be the case,  you will be invoiced for the replacement of these items.  Soowifi strongly recommends that you carefully read information available at the web page www.soowifi.comUnder no circumstances will Soowifi accept any liability for articles that may have been left with the device at the end of the rental.

Outside the normal opening hours, device returned to the reception desk of a hotel does not constitute the end of the rental. You remain liable for any damages until a Soowifi employee takes possession of the device and makes sure the device is in the same condition as when rented.4.4.1  In the event of confiscation, theft or accident/damageIn the event of measures by third parties, including attachment, confiscation or impounding of the device, you must immediately inform Soowifi in writing. Soowifi will be entitled to take all measures which it deems necessary to protect its rights. You will be liable for all damage, cost and/or expenses associated with the above measures and for any direct, indirect, consequential damages (such as loss…) to the device unless it is demonstrated that Soowifi is directly responsible for such confiscation or impounding of the device.Furthermore, the rental agreement may be automatically terminated as soon as Soowifi is informed of such action by the official authorities or by you directly.
Any use of the device which may be detrimental to Soowifi will entitle Soowifi to automatically terminate the rental agreement with immediate effect. You will then return the device immediately as soon as Soowifi so requests.In the event of theft of the device, the rental agreement will be terminated as soon as Soowifi has received a copy of the theft declaration made by you to the police authorities. In this case you are liable for the full amount of the device’s worth.In the event of an accident, the rental agreement will be terminated as soon as Soowifi has received a copy of the accident report completed by you and, where applicable, the third party. If Soowifi provides a new device, the rental agreement will be amended accordingly. In this case you are liable to pay the insurance deposit withdrawal on the start of rental .Furthermore Soowifi denounces responsibility for loss, theft, robbery or damage of whatever nature relating to objects and/or utensils transported or which are with the device including, in particular, software and/or goods

5.- Rates / Terms of payment
5.1 RatesThe total charges for each rental will be determined according to the price list applicable at the time of rental (according to the web page www.Soowifi.com).
5.2 Terms of Payment“İyzico is an authorized Soowifi payment provider.  Stripe may appear on your card statement. Some banks and credit or debit card issuers may charge you an international processing fee.  This international service fee is controlled and charged by your bank, or card issuer not by Soowifi or our payment processors.The payment is made by means of a credit card or cash on delivery.The charge on the credit card will be made in EUR, in case of card-holder´s bank has a different currency, this will be converted afterwards according to the card-holder’s bank conditions.Non-payment by due date of any invoice or any other non-payment will render all outstanding invoices due immediately and will authorise Soowifi to require immediate return of any devices still on rent and to terminate the agreements relating to such rentals.The tariffs applicable to the rental, to the additional services are those which are in force on the date of issue of the rental agreement, and correspond to the characteristics you originally indicated at the time of reservation (device type rental, duration, return place…). Any modification in the characteristics will entail the use of an appropriate alternative tariff.
5.3 Prepayment Charge at reservation, Terms and ConditionsRates exclude all applicable charges which are not expressly mentioned on the Soowifi confirmation as included, and any optional additional services for which the customer may be liable. A valid major credit card must be presented to the Soowifi  at time of rental start.Reservations are made through the Soowifi booking site. Cancellation may also be made through the Soowifi web site (contact form) and will take effect at the date and time the cancellation is successfully recorded in the Soowifi reservation system. A cancellation confirmation will be sent to the customer. Should a cancellation notification not be received by the client, then the client must contact Soowifi to rectify the issue. If a cancellation confirmation is not received by the client, the contract is still active.The customer may cancel the reservation without charge provided this is  done within 7 days after reservation (reservation day not included), as mentioned on the Soowifi Prepayment Confirmation and in any case before the due rental start date and time. Reservation date does not overwrite cancellation terms.No refunds shall be given if the customer fails to collect the device on the rental start date and has failed to notify Soowifi in advance of this date according to described in this section.If the amendments to the reservation are not done according to this section, no refunds shall be given for rentals ended early or late collections, if the customer fails to collect the device on the rental start date or cancellations made after the due rental start date.All rentals are subject to standard terms and conditions of the Soowifi Rental Agreement in effect at the time and place of rental.

6.- InsuranceSoowifi does not have  insurance to cover the device or against Property Damage that you might inflict on a third party or bodily harm to a third party, as a result of an accident involving the device. You are responsible for 100% of the costs they may incur in these events.6.1. You will be liable for any damages to Soowifi when renting a device that has been entrusted to you.Therefore, in the event of theft of the device or damages caused to it, you must fully indemnify Soowifi (the indemnification will include the amounts corresponding to the repair costs, resale value of the device, loss of use, administration charges…).The amount will not exceed the market value (at the country of rental) of the rented device at the time of the event.You will not be exempt from liability towards Soowifi in the case of breach of contract. Therefore, you will be responsible for any financial loss Soowifi suffers as a result of such breach and for any relevant claims made by other people. You agree to pay any amounts Soowifi spends in enforcing these terms.Notice: Any claims towards Soowifi are denounced, whether towards Soowifi, it’s officers, directors, employees or others. Soowifi is not liable to the contracting party for any amount or any action, law suit, claim or other legal issues that might arise. Soowifi is not liable for direct, indirect, consequential, punitive or other damages, such as loss of business or loss of profit, arising from or out of or in connection with the rental or use of any of the Soowifi devices, where the action is based on contract or in tort. Soowifi will be indemnified and held harmless from all claims, liabilities, damages, losses or expenses arising from the rental of the Soowifi devices. Should there be a loss of any kind, damage and/or loss of device, suffered by Soowifi, and then subsequently recovered in any way within 60 days, partial or total collected liability will be reimbursed.7.- Data protection lawPlease note that during the course of booking, Soowifi will collect personal data. The client is obligated to provide the required information. Lack of information will prevent Soowifi from processing the booking correctly and may hinder the commencement of the rental agreement.Under the Turkey Data Protection Act, you have the right to access, update, correct or delete personal data collected by Soowifi. You may correct factual errors in that data by sending a request to Soowifi pointing out the error. You should contact the web page www.Soowifi.com for information about how to exercise these rights.In order to allow Soowifi  to provide you with effective services, Soowifi.com may from time to time transfer data collected to other companies in the EU or outside the EU. This transfer does not imply any restriction and our privacy policy will be fully applicable. By accepting these General Rental Terms, you hereby authorize Soowifi International to proceed with such a transfer.Terms of Use of the siteThe site is published by Soowifi.
1.- Acceptance of the Terms & Conditions
2.- Use
3.- Information on the Site
4.- Intellectual Property / Copyright and trademark notice
5.- Links to third parties websites
6.- Disclaimer of Warranty
7.- Limitation of Liability
8.- Privacy Policy
9.- Security Policy
10.- General
11.- Applicable Law & Competent Court1.- Acceptance of the Terms & ConditionsPlease read these Terms & Conditions carefully before using the www.Soowifi.com website or making reservations. They can be accessed via the hyper-link on our website. You are advised to print them out and keep a copy.Use of the www.Soowifi.com website implies acceptance without reserve of these Terms & Conditions, which include our Privacy Policy.These Terms & Conditions are in addition to the special conditions valid for each type of product or service offered on the site.2.- UseYou undertake:
(a) not to use the www.Soowifi.com website for illegal purposes or purposes that may damage the rights of Soowifi or third parties, and in particular, not to use the site to distribute damaging or illegal information, or information that is distasteful, discriminatory or offensive towards Soowifi or third-parties;(b) not to disrupt access to the www.Soowifi.com website, access Soowifi computer systems, modify the site, use it to transmit computer viruses, hacking attacks, computer worms, etc…, or commit misdemeanour’s likely to be qualified as computer crimes;
(c) not to infringe any patent, trade mark, trade secret, copyright, database right or other intellectual property rights of any person or entity;
(d) not to impersonate any person or entity, including, but not limited to, a Soowifi official, or falsely state or otherwise misrepresent your affiliation with a person or entity;
(e) to comply with these general conditions of use.If you do not comply with these obligations, Soowifi reserves the right to immediately prohibit and block access to its website and to its network without damages.3.- Information on the SiteWhile Soowifi has made every effort to ensure that the information contained in the www.Soowifi.com website is correct , Soowifi cannot be held responsible for any errors or omissions or any information which may be incomplete, inaccurate or may have become out of date.4.- Intellectual Property / Copyright and trademark noticeThe copyright and all proprietary rights in the www.Soowifi.com website and all content are reserved by Soowifi. The material contained within the www.Soowifi.com website is the property of Soowifi unless identified as belonging to third parties. The name Soowifi and any other Soowifi trademarks, logos or graphics displayed on the www.Soowifi.com website are registered trademarks of Soowifi or its affiliates. Other company and product or service names displayed on the www.Soowifi.com website may be the trademarks of their respective owners.You are not granted any right or licence to use any trademarks and therefore agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the content of the www.Soowifi.com website and/or the products and services offered on the Soowifi website in whole or in part.5.- Links to third parties websitesThere are several places throughout www.Soowifi.com that may link you to other websites that do not operate under www.Soowifi.com information privacy practices. When you click through to these website, www.Soowifi.com information privacy practices no longer apply. We recommend that you examine the privacy statements for all third party websites to understand their procedures for collecting, using, and disclosing your information.6.- Disclaimer of WarrantyYour use of the www.Soowifi.com website is at your sole risk. This website is provided on an “as is” and “as available” basis. Soowifi makes no warranty or representation that (i) the site will meet your requirements, (ii) it will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of Soowifi.com will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors will be corrected. You will be solely responsible for any damage to your computer system or loss of data that results from the use of the site. No advice or information, whether oral or written, obtained by you from Soowifi or through or from the www.Soowifi.com website will create any warranty or other obligation not expressly stated in the relevant terms and conditions. Although reasonable precautions are taken to protect the security and integrity of wireless internet and network access, Soowifi cannot guarantee that use of a wireless connection will be secure. Accordingly, you agree to use such services at your own discretion and risk and acknowledge that you are solely responsible for any damage to your computer system or loss of data that results. To the fullest extent permitted by applicable law, Soowifi expressly disclaims all warranties, conditions and other terms of any kind, whether express or implied, including, but not limited to any implied term of merchantability, satisfactory quality, fitness for a particular purpose, and any term as to the provision of services to a standard of reasonable care and skill or as to non-infringement of any intellectual property right.7.- Limitation of LiabilitySome jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations set out in this article may not apply. In particular, nothing in these Terms & Conditions will affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Soowifi. You expressly acknowledge and agree that Soowifi, its officers, directors, employees will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Soowifi has been advised of the possibility of such damages), resulting from use of the www.Soowifi.com website. You expressly acknowledge and agree that Soowifi will not be liable for the use or the inability to use the www.Soowifi.comwebsite; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the www.Soowifi.com website; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the www.Soowifi.com website.8.- Privacy PolicyThe terms of the Soowifi Privacy Policy are incorporated into these Terms and Conditions. You agree to the use of personal information by Soowifi in accordance with the terms of and for the purposes set forth in the www.Soowifi.com Privacy Policy.9.- Security PolicySoowifi uses secure technology in order to safeguard personal information and financial transactions. Soowifi complies with the procedures and security standards as further set out in the Soowifi Security Policy.10.- GeneralAny failure by Soowifi to exercise or enforce any right or provision of these Terms & Conditions will not constitute a waiver of such right or provision. If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid, the parties agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms & Conditions remain in full force and effect. The section titles in the Terms & Conditions are for convenience only and have no legal or contractual effect.11.- Applicable LawSoowifi and our web site www.Soowifi.com are according to the Turkey law.